Skyward login issues

Some users have reported problems logging in to email and Skyward. It appears that Skyward will not accept a password longer than sixteen characters. If you have an OSD password that is longer than sixteen characters, please try shortening it to fifteen or sixteen characters and then logging in to Skyward. You can change your OSD password at http://db.oregonsd.org/ga/password/passchange.php

Browser recommendations from Skyward and IT

Tech note from Skyward regarding supported Web Browser Versions:

The latest versions of Firefox (PC), Safari (Mac) and Internet Explorer (PC) web browsers run well with Skyward’s Web applications.  In performance tests, Firefox and Safari have actually performed slightly better than Internet Explorer.

If your district uses Microsoft Internet Explorer (IE) version 7, we encourage you to upgrade to Internet Explorer version 8 because it runs Skyward's Web applications noticeably faster.   The speed improvements in IE 8 are primarily due to improved processing of java script.

Although Google Chrome is not an officially tested web browser for Skyward, many customers have expressed interest in using this browser.  Since Google Chrome follows basic web browser standards, it should work with the Skyward Web applications.  If your district chooses to use Google Chrome, please report any issues to Skyward.

We (OSD IT) strongly recommend using Firefox for all general browsing due to its better speed, stability, and security versus IE. A few applications may still require the use of IE, so it will remain installed on Windows computers. IE 6 has been removed from all computers, and IE 7 is being replaced with IE 8 in an ongoing manner. IE 8 should be installed on all computers within the next six months. We do not officially support Safari or Google Chrome.

The More You Know....

Skyward phishing scam

We just received this from Skyward. Please be aware.

It has come to our attention through one of our customers that there is a phishing scam that appears to be coming from Skyward.  Skyward would not send you a link and ask that you log into it.  The email address this came from is skywardhelp@cyberservices.com [mailto:skywardhelp@cyberservices.com]. This is not a valid email address for Skyward.  Please instruct your users to ignore any type of request like this.

We appreciate your prompt attention to this matter.  If you have any questions, please contact Skyward Customer Service.

Thank You - Skyward Support Staff
SN #1474

Skyward Self-Service link visibility workaround

The link to Skyward Self-Service on the staff start page has been moved to the top of the Online Tools section so that it will be consistently visible regardless of the web browser you use. The widgets on the start page sometimes don't resize correctly, resulting in the bottom few items being cut off.

Unfortunately, it seems to be a sporadic problem, so we haven't found a way to fix it for everyone yet. We do know that Firefox is the best browser to use because it renders the HTML most consistently. If you are using Chrome or Internet Explorer, your chances of encountering the problem are greatly increased.

Obviously, we will fix it as soon as we find the solution, but until then, the combination of moving the link to the top of the list, and using Firefox, should fix it for most everyone. Just for your reference, the link is https://skywardea-win.iscorp.com/cgi-bin10/cgiip.exe/WService=wsermaoregonwi/seplog01.w