Friday, May 20, 2011

Adobe Acrobat Reader issue and fix

After a rash of calls today about Adobe Reader, it looks as if there was an update released overnight that is hampering our system. Here's how to fix it:

If you cannot open a pdf file or get an error that says something about "the current adobe reader cannot open pdfs in your browser...",

1. Close all browser windows and tabs. (Internet Explorer and Firefox)
2. Go to the Start button, then All Programs (Windows 7) or Programs (Windows XP) then find Adobe reader 9 and open it.
3. Wait for it to finish installing itself, then you can go back to your preferred browser and function again as expected.
3A. you can close reader if you want either before or after starting a browser again

Sorry for the inconvenience.