Phones down for maintenance tonight (9/29) 6:45 - 7:30 PM

Phones are going down tonight (9/29) at 6:45 PM for emergency maintenance so a new part can be installed.

Phones back up

Phone and voicemail are back up. We are sending the log files to Mitel so they can try to figure out what happened.

Sorry for the inconvenience.

Voicemail and phones (incoming) are down

Voicemail and incoming phone calls are down. We are working on it with ESG. As far as we can tell, most locations can still dial out.

More updates as we find more.

Brooklyn fiber is back up

The fiber connection to Brooklyn has been repaired. Phones and computer networks are working normally again.

Fiber to Brooklyn down

Update:
The likely cause has been identified (homeowner digging without calling Digger's Hotline), but that will not be confirmed until more testing occurs. We are working with vendors to find somebody to diagnose and fix the problem as soon as possible, but it will likely not happen until sometime Monday. In the meantime, we are going to bring portable Internet access devices and phones to Brooklyn to provide the office staff with communication capabilities.

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Phones and computer networks in Brooklyn are down due to a fiber optic cable disruption. We are investigating the problem.

Phones are back up

Phones are back up and working normally.

Phone issues- working on it

We have reports of phone issues and are working on it. Incoming lines appear to be not working correctly.

Brief internet outage this morning- debrief

There was a brief internet outage for users on campus this morning when the network security server stopped passing traffic. It was resolved after about ten minutes. We apologize for the interruption.

Can't get to Amazon? Internet Explorer may be the problem

Short version:

Amazon.com no longer supports Internet Explorer, and if you are using Internet Explorer, you may not be able to use the Amazon.com site.

Longer version:

Dan the Bookman was unable to place orders on Amazon so he called the helpdesk and we started researching the problem. We couldn't really find a solution. Dan tried from home, thinking it was a problem with our firewall or network filter. He sent me this update this morning:

I remembered to place my order at 5:45 this morning and was having the same issue even at home.  It turns out that as of the 1st of September, Amazon appears to no longer support Internet explorer.  After searching for 15 minutes on their website, I was able to speak to a human who said that they use only Firefox and support that format.  I'm not sure if it is an affront to Microsoft, but was stunned to be told that they don't "support" explorer. 

Nowhere on its site do they publicly say this(probably not a good business move in my opinion).  I had no trouble ordering using Internet explorer just two weeks ago, and little trouble once I switched to Firefox. 

As we geeks have mentioned often in the past, you should never use Internet Explorer unless absolutely necessary. Firefox, Chrome, Safari, Opera, and Camino are some suggested alternatives.

Brief voicemail outage tonight at 9:00 PM

The district voicemail system will be unavailable briefly at 9:00 PM to perform an upgrade. The outage should last no more than ten minutes.