Tuesday, March 15, 2011

Desktop computers to shut down automatically at 6:00 PM

To save electricity, money, and the environment, all desktop computers will shut down automatically at 6:00 PM. Laptop computers will not be affected.

As a general rule, please remember to shut off all electronics when you are done using them. The 6 PM shutoff is just to catch any desktops that were accidentally left on.

If you happen to be working on a desktop at 6:00 PM, you'll get a nice message telling you that it's planning to shut down, but you can keep working if you want.

Thursday, March 10, 2011

Multiple Sign In for Google Accounts

If you have a personal Google account, you may notice that you are unable to sign in to both your personal account and your Google Apps account in the same web browser simultaneously. This has some people asking if the accounts are somehow merged or something.

Rest assured, your accounts are still separate. In fact, Google is protecting that separation by keeping you from logging in to both accounts at once. I think they do this so that there is no confusion about which account you are using, so that you don't accidentally share data from one account to the other.

However, you can change your preferences to allow you to be logged in to both accounts simultaneously. This is called Multiple Sign In. Instructions for enabling Multiple Sign In are available at http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=181599

Alternatively, you can sign in to your Google Apps account in one browser (e.g. Firefox) and your personal Google account in another browser (e.g. IE, Chrome).

Hopefully that helps. Sorry for the confusion.

Google Apps Sign In

Depending on how you log in to Google Apps, you may encounter a generic login page. If you are trying to access your own personal (not OSD) Google account, you should enter your personal email address and password. To access your OSD Google Apps account, you need to enter your full OSD email address (as illustrated below), not just your initials.
GmailLogin.png
This lets Google know that you are trying to log in to the Oregon Google Apps domain, and it will take you to the OSD Google Apps Login page, shown below, where you can login normally with your initials and password.
gAppsLogin.png

Wednesday, March 9, 2011

Transitioning all staff accounts to new Google Apps infrastructure

In the next couple days, all staff will have their Google Apps accounts upgraded to the new Google Apps infrastructure. This will provide you with access to many more Google Apps, such as Blogger, Picasa, and Google Voice, through your OregonSD.net account.

A few people have conflicts, which means that your "@oregonsd.net" email address is linked to a personal Google account that is not part of the oregonsd.net domain. When you log in to the personal account that has the conflict, you will be prompted to choose a new email address to associate with that account. Other than that, you don't need to do anything, and all your data associated with your personal account will remain there.

You can view more information about conflicting accounts here.

Monday, March 7, 2011

Color laser printer upgrade Friday 3/11

This Friday, March 11, Gordon Flesch will be delivering new color laser printers to replace the ones below. We will create new print queues for the new printers, and those will probably need to be added by staff in order to use the new printers. We'll try to make it as painless as possible and communicate any changes you or other users need to make.

There will be an interruption in printing to these devices during the transition. We chose a non-school day to minimize disruption, but if you are planning to use one of these printers on Friday, you should be prepared to make other plans until we get it running.

Locations
NKE IMC
OMS Rm 173
BKE IMC
NKE rm 1317
RCI D122
OHS rm 341
OHS rm 161

Wednesday, March 2, 2011

Outage debrief 2011-03-02

All systems are now operating normally.

At approximately 8:25 AM, our SAN encountered a "Fibre Subsystem Link Failure" which caused all volumes to go offline. Some users at all schools reporting inability to log in, applications quitting unexpectedly, applications not available, Internet not accessible, and general disruption.

Why this did not occur for all users probably has to do with the servers to which each user was authenticated at the time, and the stored location of the file(s) in use.

The cause of the Fibre Subsystem Link Failure was likely a power fluctuation or power failure. However, this should not occur since it has dual redundant power supplies connected to separate battery backup power supply units.

A service company was contacted immediately, and is researching the problem to identify measures we can take to prevent it from happening again.

We apologize for the disruption this caused to our core mission of educating students. Thank you for your patience and flexibility.