Fix for blank frames in IC

I have bad news and good news.

First the bad: The issue I described yesterday regarding Chrome browser not displaying IC content correctly also affects some Firefox, Safari, and IE installations.

Good news: We have discovered a solution that seems to work, at least sometimes. If you encounter a screen in which a portion of the page that normally should have data (typically the largest portion of the screen) is blank, try this:

1. Right-click on the portion of the page that is blank.
2. Choose "Reload Frame" from the resulting menu. (The exact menu will vary depending on the browser.)

After this, the content should appear in the frame like normal. However, this is hit-or-miss - it doesn't always fix it. We are trying to figure out what specific combination of software causes the behavior. 

So, please try using multiple browsers and reloading the frame to see if you find a combination that works for you. We will continue gathering information to figure out if there is a software fix we can apply.

Can't get to Amazon? Internet Explorer may be the problem

Short version:

Amazon.com no longer supports Internet Explorer, and if you are using Internet Explorer, you may not be able to use the Amazon.com site.

Longer version:

Dan the Bookman was unable to place orders on Amazon so he called the helpdesk and we started researching the problem. We couldn't really find a solution. Dan tried from home, thinking it was a problem with our firewall or network filter. He sent me this update this morning:

I remembered to place my order at 5:45 this morning and was having the same issue even at home.  It turns out that as of the 1st of September, Amazon appears to no longer support Internet explorer.  After searching for 15 minutes on their website, I was able to speak to a human who said that they use only Firefox and support that format.  I'm not sure if it is an affront to Microsoft, but was stunned to be told that they don't "support" explorer. 

Nowhere on its site do they publicly say this(probably not a good business move in my opinion).  I had no trouble ordering using Internet explorer just two weeks ago, and little trouble once I switched to Firefox. 

As we geeks have mentioned often in the past, you should never use Internet Explorer unless absolutely necessary. Firefox, Chrome, Safari, Opera, and Camino are some suggested alternatives.

IE Favorites not accessible

Many people report not having access to their Internet Explorer favorites after the migration to the new SAN. For some reason, the permissions on the Favorites folder was set to allow access only by each individual owner. This prevented proper copying of the folder to the new home directory location. It should be resolved in the next day or two by re-copying the folders after mass-changing permissions.

Firefox users are not affected.

Sorry for the inconvenience.