Fix for blank frames in IC

I have bad news and good news.

First the bad: The issue I described yesterday regarding Chrome browser not displaying IC content correctly also affects some Firefox, Safari, and IE installations.

Good news: We have discovered a solution that seems to work, at least sometimes. If you encounter a screen in which a portion of the page that normally should have data (typically the largest portion of the screen) is blank, try this:

1. Right-click on the portion of the page that is blank.
2. Choose "Reload Frame" from the resulting menu. (The exact menu will vary depending on the browser.)

After this, the content should appear in the frame like normal. However, this is hit-or-miss - it doesn't always fix it. We are trying to figure out what specific combination of software causes the behavior. 

So, please try using multiple browsers and reloading the frame to see if you find a combination that works for you. We will continue gathering information to figure out if there is a software fix we can apply.

New look for Infinite Campus

Infinite Campus has a new user interface. This new interface changes the look of the system without changing any functionality.  The search, help, folder tabs, tool outline and tools themselves all function as they have in the past.  All that has changed is an improvement to the system’s usability with a more modern look.  Here is a sample screen showing some of the changes:

More information on the user interface changes can be found in the 1402 release notes in the Campus Community.

Infinite Campus Support Procedures

Now that the implementation phase of Infinite Campus is coming to a close, OSD staff should contact the OSD IT Helpdesk with any requests for support with Infinite Campus. The IT department will address support requests and escalate any issues we are not able to resolve up to CESA 5 or Infinite Campus support.

Additionally, staff can access instruction guides, documentation, videos, and other helpful links on the OSD Infinite Campus Support Site.