Friday, May 30, 2008

PowerSchool back to normal

The PowerSchool server has returned to normal operations. PowerGrade users, please resume normal use.

Thank you to anybody running reports who stopped them. Please consider setting reports to be run during off hours such as evenings and weekends, when the server is not dealing with the regular workload of daily business.

PowerSchool support investigated, but could not find anything wrong with the server. They determined that it was just suffering from a huge number of requests at once. The busy handlers are back down to 1-3 now, so it should respond correctly to PowerGrade users. I asked about increasing the number of handlers, but they said doing so would reduce performance of the web server, which most people use to access the server.

Thanks for your patience.

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