Friday, October 23, 2009

Google Apps login problems resolved

The problems affecting some OHS users logging in to Google Apps has been resolved. There was a security setting that prevented SSL traffic (port 443) to unknown IP addresses. For some reason, a block of Google's IP addresses which happen to be used to process our SAML-based authentication were classified as "unknown" so they were getting blocked. We don't know what precipitated this change, but the workaround has been put into place.

If you continue to get errors like this, please report them to the helpdesk.

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