Saturday, January 31, 2009

Web-based email outage (2009-01-30)

UPDATE:
The NDPS server continues to have issues with all threads being occupied. Quitting and re-launching GWIA failed. Server reboot required. Services resumed 9:20 PM.

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GroupWise WebAccess went down unexpectedly yesterday evening (January 30). Access was restored around 1:25 PM today (January 31).

This was caused by email processing threads in GroupWise WebAccess Agent running on the NDPS server that did not release when done. What caused that to happen is unknown.

Sorry for the inconvenience.

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