PowerSchool went down unexpectedly at 11:00 AM on January 5. The issue was escalated to PowerSchool support, who resolved the situation around 2:20 PM.
The cause of the outage was actually due to a "kernel panic" error in Mac OS X, which runs the district's PowerSchool server. The kernel panic dump caused the database to become corrupt because it could not shut down gracefully. Support had to spend time repairing and restoring the database.
A patch to resolve the kernel issue in OS X will be applied during evening hours on January 5.
Thanks for your patience.
No comments:
Post a Comment