Thursday, July 14, 2011

Voicemail will be down July 21

[Repost to reflect the new date.]

Remember the good old days, when you would dial - and I mean actually dial, not push buttons - the phone to call a friend, and let it ring seven or so times before hanging up? No answering machine, no voicemail, just the steady, indefinite ringing from the other end to let you know that you couldn't reach your friend at that precise instant. Perhaps they weren't home (that's the only place phones were back then), or maybe they just didn't feel like answering the phone at that time. I mean, it could have been anybody calling them (there was no Caller ID). Perhaps they were just relaxing comfortably and said to themselves, "If it's important, they'll call back later."

Well, get ready to relive those placid days of yesteryear while the district's voicemail system is down on July 21.

To get ready, you should check all your voicemail messages late on July 20, in case they get deleted during the transition (which is quite likely).

On July 21, phones will ring, but if nobody is there to pick them up, they will be forwarded to the District Services Office reception desk, where operators will be standing by to take messages. Callers will be given the option to call back the next day, or to leave a message. If the caller chooses to leave a message, the operator will write down the message on vintage message slip (pictured at right) and send it to you via interoffice mail.

If all goes well, July 22 will herald a new era of voicemail, complete with web-based controls and voicemails emailed to you as attachments, so that we can all resume our frenzied, always connected, über-busy lifestyles.

But at least on July 21, we can pause to remember what it was like, not so long ago, when we could actually let the phone ring, knowing that "if it's really important, they'll call back."

PowerSchool rollover complete

Katie and Lynn fixed our problems and the PowerSchool rollover is complete. Don't change stuff, but if you are making a schedule, go ahead and work on that.

Tuesday, July 5, 2011

IE Favorites not accessible

Many people report not having access to their Internet Explorer favorites after the migration to the new SAN. For some reason, the permissions on the Favorites folder was set to allow access only by each individual owner. This prevented proper copying of the folder to the new home directory location. It should be resolved in the next day or two by re-copying the folders after mass-changing permissions.

Firefox users are not affected.

Sorry for the inconvenience.

Excel and Word file saving locations

We discovered an issue with Word and Excel that is related to the migration to the new SAN. It was resolved at 11:30 AM today.

The issue is caused by Word and Excel having a default Save location which is specified as \\osd-home1\staff\, which is the location mapped to the H: drive for staff. The new location of the H: drive, on the new SAN,  is \\osdna1-a\home\staff\.

The result is that if you opened something this morning in Word or Excel, made changes, then saved, Word or Excel saved your changes on the old SAN unless you intentionally saved it to the new H: drive (and why would you?) So when you try to open the revised file, it seems to be unchanged.

Fear not- the changed file is still there. To access the file, open Windows Explorer and type \\osd-home1\staff in the address bar and press Enter. Then browse to the directory in which you saved the file. You can drag the file to your new H: drive (at \\osdna1-a\home\staff) or open the, select Save As..., and navigate to the H: drive.

Word and Excel were fixed at 11:30 AM, and the group policy settings were pushed out at 12:20 PM, so it should work correctly now. If you have problems, please reboot your computer first to see if it is fixed, then try to find the files using the workaround described above.

Home folder migration complete

The migration of home folders and shared folders to the new server is complete, and the drive mappings were changed on Monday, July 4. When logging in on Tuesday (or Monday evening for that matter), your drive mappings point to the new location. Hopefully you didn't notice anything different.

The migration of user profiles to the new SAN will occur in the near future, and will happen overnight. We'll give you a heads up so that you can be sure to log out before it happens, to make sure that everything copies over correctly.

Friday, July 1, 2011

Voicemail will be down July 13

Remember the good old days, when you would dial - and I mean actually dial, not push buttons - the phone to call a friend, and let it ring seven or so times before hanging up? No answering machine, no voicemail, just the steady, indefinite ringing from the other end to let you know that you couldn't reach your friend at that precise instant. Perhaps they weren't home (that's the only place phones were back then), or maybe they just didn't feel like answering the phone at that time. I mean, it could have been anybody calling them (there was no Caller ID). Perhaps they were just relaxing comfortably and said to themselves, "If it's important, they'll call back later."

Well, get ready to relive those placid days of yesteryear while the district's voicemail system is down on July 13.

To get ready, you should check all your voicemail messages late on July 12, in case they get deleted during the transition (which is quite likely).

On July 13, phones will ring, but if nobody is there to pick them up, they will be forwarded to the District Services Office reception desk, where operators will be standing by to take messages. Callers will be given the option to call back the next day, or to leave a message. If the caller chooses to leave a message, the operator will write down the message on vintage message slip (pictured at right) and send it to you via interoffice mail.

If all goes well, July 14 will herald a new era of voicemail, complete with web-based controls and voicemails emailed to you as attachments, so that we can all resume our frenzied, always connected, über-busy lifestyles.

But at least on July 13, we can pause to remember what it was like, not so long ago, when we could actually let the phone ring, knowing that "if it's really important, they'll call back."

Friday, May 20, 2011

Adobe Acrobat Reader issue and fix

After a rash of calls today about Adobe Reader, it looks as if there was an update released overnight that is hampering our system. Here's how to fix it:

If you cannot open a pdf file or get an error that says something about "the current adobe reader cannot open pdfs in your browser...",

1. Close all browser windows and tabs. (Internet Explorer and Firefox)
2. Go to the Start button, then All Programs (Windows 7) or Programs (Windows XP) then find Adobe reader 9 and open it.
3. Wait for it to finish installing itself, then you can go back to your preferred browser and function again as expected.
3A. you can close reader if you want either before or after starting a browser again

Sorry for the inconvenience.