New helpdesk system coming soon

Our current helpdesk system has tracked almost 20,000 tickets over the past few years, but is showing its age. It will be replaced soon with a new product that has better security, is more user-friendly, and have more functions to help us serve you better. More details will be provided before we implement.

Monthly (sorta) review

Since the first day of school, the IT Department has closed an amazing 740 helpdesk tickets. That's roughly 25 per work day, which is really high. This week, the backlog finally went under 100.

This might be normal- this is the first year we've had the GLPI helpdesk to track our work at the beginning of the school year. Even if it has always been this much work at the beginning of the year, it still seems like a ton.

Some projects got postponed due to an overload of summer projects. Destiny upgrades, SmartBoard installation, sound system installation, parent newsletter email system, ITIL databases, Groupwise migrations, disk-to-disk backup systems, virtualization projects, and Internet connection upgrades all had to be put off. We are finally catching up now and able to look ahead at these projects for the coming year.

Thanks for everyone who waited patiently (and even not so patiently) for us to resolve your issues and work on your systems.