Josh and Doug have spent many hours researching the cause of the slow
logins and it appears to be a combination of issues related to our
anti-virus software. Our server was overloaded and Kaspersky released an
update which caused problems. The server couldn't keep up with the
update requests, so the fix to the bad update couldn't be pushed out.
So, machines were stuck with a bad version of anti-virus, and the server
couldn't deliver the fix. (Arrrgh.)
We have disabled Kaspersky on startup for the endpoints, but left the service
running on the server. So far we haven't heard any complaints after
restarting the machines. Hopefully this will solve the problem in the
short term. Our long-term solution is to provide a more powerful server for the anti-virus.
Sorry again for the loss of instructional time.
Jon
PS- Here's the official notice from Kaspersky
"If you are experiencing the following symptoms:
explorer.exe and /or MS Office applications crashing, or login prompt
not appearing, please be aware that Kaspersky Lab is working on a
resolution. Also, please go to http://usa.kaspersky.com/support/companyaccount
and open an online case. Once a resolution is available a member of the
business support team will contact and assist you. Kaspersky Lab
apologizes for any inconvenience this may have caused."
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