Thursday, December 16, 2010

Acrobat Reader X not working

Adobe Acrobat Reader X is not working on some computers, or on some user profiles. We don't know the cause, as it appears to be intermittent. It seems to have something to do with the profile redirection settings.

Some of the issues include "out of memory" errors when trying to print and failure to launch the Acrobat Reader web browser plugin in Internet Explorer.

The workaround for getting PDFs to appear from a web browser is to right-click on the link and save the document to your home folder, then double-click on the document to open it.

If you you encounter this problem, please submit a helpdesk ticket at http://helpdesk.oregonsd.net and be sure to include your building, room number, and computer FA #.

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