Friday, December 5, 2008

Licensing and Login problems - Dec 5

Two related issues this morning in IT land. If you are getting errors similar to "no license available for application XXXXX" - especially for Groupwise or MS Office - then you have options. The error is caused by the Zen Licensing server being corrupt. Fortunately, these applications are on the local PC and can be started without a license by using the old Programs menu instead of the Common Apps menu. 
If you have login errors (results window left open, very slow authentication), keep waiting. This is due to the same server issues and you will eventually get logged in. 

For everyone - most applications from the Zen menus will not work this morning, please right-click the NAL icon and click exit to close this for now.  Anything installed on your computer and accessible through the "Programs" menu should still work. 

I'll update this page and notify building secretaries when things are back to normal.  

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