Phones and voicemail are back up

Phones and voicemail are back up.

Scheduled outage: Phones, computers, and networks on 8/8

In order to replace network gear, the entire district network will be down, including wireless, Internet access, phones, and voicemail, on Thursday, August 8, starting at 4:00 PM. We plan to have all services restored by 8:00 PM. You can get updates at http://osdtech.blogspot.com

Voicemail lights are working again

All voicemail systems and features, including the message waiting lights (or MWIs, for those of you who like acronyms) should be working properly at this time.

Update: Voicemail and phone services are back online

The voicemail system and phone systems are back online and working normally except that voicemail notification lights are not active yet. This issue should be resolved this evening.

Voicemail system is down

The district's voicemail system is currently down, which also means that calls to the main number (835-4000) result in a busy signal.

We are working with our support vendor to fix it, but do not have an ETA yet. Check back on this blog for updates. If you need immediate assistance, please call 835-4091 and the receptionist can deliver a message.

I apologize for the inconvenience.

Phones and voicemail are back up

Phones and voicemail are back up and running normally. Thanks for your patience.

Phone/voicemail outage

Phones and voicemail are currently down. We are waiting for the vendor support folks to either get it running again, or to give us the all-clear to reboot everything. If we don't wait for that, inevitably there is some glitch which prevents them from getting the diagnostic information they need to try to unravel this mystery.

Phones and voicemail down briefly

The phones and voicemail systems were down briefly this morning. We rebooted, and our support vendor is reviewing the system logs in a continuing effort to track down the elusive cause of these outages.

We apologize for this outage. Thank you to the central contacts at each building who reported the outage via the helpdesk.

Phones back up

Phone and voicemail are back up. We are sending the log files to Mitel so they can try to figure out what happened.

Sorry for the inconvenience.

Brief voicemail outage tonight at 9:00 PM

The district voicemail system will be unavailable briefly at 9:00 PM to perform an upgrade. The outage should last no more than ten minutes.

Phone and voicemail documentation

Believe it or not, there are still people being hired. Sometimes this creates a domino effect of changes to phone extensions and voicemail boxes, so not all phone and voicemail is configured yet.

But here is the documentation page for phone and voicemail so you can read how to perform most phone and voicemail tasks. https://sites.google.com/a/oregonsd.net/technology/documentation/phone-and-voicemail-instructions (staff login required)

Phantom voicemails

Update: This has been resolved as of Monday, July 26.

Many, if not all, phones have a blinking voicemail message indicator light, even when there are no messages waiting. We are aware of this issue, and are working with our support vendor to fix the issue. Sorry for the annoying blinking.

Internet and voicemail back to normal (almost)

Normal Internet access was restored at 4:30 PM after a server upgrade.

Voicemail service began working around 2:00 PM, so you can now check voicemail the same way you always have. However, not all voicemail prompts have been re-recorded, so callers will not have the normal navigation prompts until some time tomorrow (Friday).

On the upside, voicemail greetings and names were successfully migrated, so you need not re-record them.

Voicemail will be down July 21

[Repost to reflect the new date.]

Remember the good old days, when you would dial - and I mean actually dial, not push buttons - the phone to call a friend, and let it ring seven or so times before hanging up? No answering machine, no voicemail, just the steady, indefinite ringing from the other end to let you know that you couldn't reach your friend at that precise instant. Perhaps they weren't home (that's the only place phones were back then), or maybe they just didn't feel like answering the phone at that time. I mean, it could have been anybody calling them (there was no Caller ID). Perhaps they were just relaxing comfortably and said to themselves, "If it's important, they'll call back later."

Well, get ready to relive those placid days of yesteryear while the district's voicemail system is down on July 21.

To get ready, you should check all your voicemail messages late on July 20, in case they get deleted during the transition (which is quite likely).

On July 21, phones will ring, but if nobody is there to pick them up, they will be forwarded to the District Services Office reception desk, where operators will be standing by to take messages. Callers will be given the option to call back the next day, or to leave a message. If the caller chooses to leave a message, the operator will write down the message on vintage message slip (pictured at right) and send it to you via interoffice mail.

If all goes well, July 22 will herald a new era of voicemail, complete with web-based controls and voicemails emailed to you as attachments, so that we can all resume our frenzied, always connected, über-busy lifestyles.

But at least on July 21, we can pause to remember what it was like, not so long ago, when we could actually let the phone ring, knowing that "if it's really important, they'll call back."

Voicemail will be down July 13

Remember the good old days, when you would dial - and I mean actually dial, not push buttons - the phone to call a friend, and let it ring seven or so times before hanging up? No answering machine, no voicemail, just the steady, indefinite ringing from the other end to let you know that you couldn't reach your friend at that precise instant. Perhaps they weren't home (that's the only place phones were back then), or maybe they just didn't feel like answering the phone at that time. I mean, it could have been anybody calling them (there was no Caller ID). Perhaps they were just relaxing comfortably and said to themselves, "If it's important, they'll call back later."

Well, get ready to relive those placid days of yesteryear while the district's voicemail system is down on July 13.

To get ready, you should check all your voicemail messages late on July 12, in case they get deleted during the transition (which is quite likely).

On July 13, phones will ring, but if nobody is there to pick them up, they will be forwarded to the District Services Office reception desk, where operators will be standing by to take messages. Callers will be given the option to call back the next day, or to leave a message. If the caller chooses to leave a message, the operator will write down the message on vintage message slip (pictured at right) and send it to you via interoffice mail.

If all goes well, July 14 will herald a new era of voicemail, complete with web-based controls and voicemails emailed to you as attachments, so that we can all resume our frenzied, always connected, über-busy lifestyles.

But at least on July 13, we can pause to remember what it was like, not so long ago, when we could actually let the phone ring, knowing that "if it's really important, they'll call back."

Voicemail issues

During regularly scheduled voicemail system maintenance last night, the system failed to reboot properly. So, if you were trying to access your voicemail between 10 PM and 2 AM, you were not able to. Also, you should really consider some sleep remedies.

Many thanks to Tim "Night Owl" D'Antoni and our friends at ESG and Mountain Dew for getting the system running again. After the system came back up, it reverted back to Dec. 8, 2000. So, some voicemail messages left this morning incorrectly say they are over a decade old.

Sorry for the confusion.

Phone service and voicemail restored. 2009-02-28

Thanks to Tim and the TDS Technicians putting in a 12+ hour day, phone service has been restored to 98% of extensions. Voicemail is also working again. There are still a few extensions that need to be configured, but most are now working. Please report any problems with phones to the helpdesk.

Thanks for your patience. 

Phones at DSO, PVE, NKE down. 2009-02-28

Update 2009-02-28 16:18

A spare phone switch has been installed while ours is being taken in for repair. Technicians are now in the process of restoring the switch configuration. Our ETA for service resuming is still for some time this evening, though it will take a while to get all the reconfiguration done.

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2009-02-28

Phones at NKE, PVE, and DSO are down, due to a hard drive failure in the phone switch that provides service to those buildings. Technicians from TDS have been onsite since 10 AM working on restoring service. We expect phones service to resume later today.

Because the voicemail system is located in the DSO, voicemail is also down at this time.

Voicemail is back up

Voicemail service is back up and running.

Voicemail is down- cause unknown

Voicemail is down- cause unknown. Working on it.