Since school began, 758 helpdesk tickets have been submitted. Of those, 621 have been closed (and yes, I realize that not all closed tickets are really fixed- sometimes we fix a problem, but haven't actually solved the issue).
If you have a helpdesk ticket that has not been solved, I apologize. We have been working at less than full staffing for much of the last month for a variety of reasons, and we are also dealing with many "growing pains" associated with recreating our network operating system, authentication system, software distribution methods, print servers, and data servers. We are learning a whole new operating system, management tools, and methods of operation. The result is that we can't solve problems as quickly as we would like, since we are encountering many of them for the first time.
With such overwhelming demands, we have had to prioritize. I realize that every issue is important, so it feels frustrating to not have your issues resolved in a timely manner. We are taking all factors into account and dealing with many issues that are "behind the scenes" such as creating software installation packages, re-creating print server systems, helping get HVAC servers working again so that heat and AC can work properly, and getting the new website running correctly (which is the #1 request from parents).
We realize this is stressful for you, as it is for us. Thanks for patience and understanding as we try to get everything running as quickly as possible.
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